Designed for learners who are looking for an introduction to customer service within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including the applying of legislation, regulation and organisational procedures for customer service, contributing to effective customer service and the importance of appearance and behaviour in customer service.

Designed for learners who are looking for an introduction to retail within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including identifying and describing the features of a retail business, demonstrating skills required for retail work and identifying and explaining the main resources that a retail business requires.

Designed for learners who are looking for an introduction to working in customer service within the retail and customer service sector, this level 1 award will provide them with the key skills they need to be successful, including how to identify a range of customer focused roles available in the local area, demonstrate an ability to create good first and lasting impressions on the customers and how to describe the different aspects of customer focused roles available.

Operational End Date: 31.01.2019 
Certification End Date: 30.04.2019

Designed for learners looking for an introduction to the knowledge required to understand how to deliver effective customer service. This qualification will prepare you for a role in customer service, or help you to develop ideas around how you can deliver good service to the customers you serve.

Designed for learners who may be wishing to gain employment in the sector or already be employed.

The purpose of the qualification is to develop learners’ knowledge and understanding of customer service as part of preparation for or introduction to working in a job role which includes interacting with customers.

This qualification develops a learner's knowledge and understanding relevant to working in a customer service environment.

Designed for learners who are looking to gain knowledge in the principles of marketing within the retail and customer service sector, this level 2 certificate will provide them with the key skills they need to be successful, including  understanding the legal, regulatory and ethical requirements in sales and marketing and understanding the relationship between sales and marketing.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2020 

Designed for learners who are looking to gain knowledge in the principles of sales within the retail and customer service sector, this level 2 certificate will provide them with the key skills they need to be successful, including  the principles of presentations and demonstrations in sales and understanding the relationship between sales and marketing.

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles and forms part of the popular retail apprenticeship.

The purpose of the qualification is to develop learners’ knowledge and understanding of the  retail sector and to provide an introduction to the retail industry to those recently employed or seeking employment in the sector. 

Designed for learners employed in a job role which includes customer service and who wish to develop skills such as: communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using communication channels, seeking customer feedback and team working. You will also have the opportunity to develop transferable skills such as communication, resolving problems, analysing feedback and using social media. This qualification forms part of the intermediate apprenticeship in customer service.

Operational End Date: 30.09.2018 
Certification End Date: 30.09.2020

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles: the range of optional units in this larger version of the retail knowledge qualification allows you to customise your learning. This qualification is the knowledge component of the level 2 retail apprenticeship.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2021 

Designed for learners working, or looking to work, in a retail environment as retail sales assistant or similar in a variety of retail outlets. It develops your competencies within the retail sector to support a variety of job roles and forms part of the level 2 retail apprenticeship.

Designed for learners who are already employed in the sector as assessment of workplace competence is required. If you are not in a suitable job role you will need to have access through a placement or volunteering.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2020 

Designed for learners who are looking to gain further knowledge of sales within the retail and customer service sector, this level 2 NVQ certificate will provide them with the key skills they need to be successful, including how to sell face to face and how to sell over the telephone via inbound and outbound calls. 

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2021 

Designed for learners who are looking to gain further knowledge of sales within the retail and customer service sector, this level 2 NVQ diploma will provide them with the key skills they need to be successful, including inputting and accessing sales or marketing data in information systems, processing sales orders and selling at exhibitions.

Designed for learners who are currently working in or who have prior experience working in a contact centre or a customer service role.

The  purpose  of  the  qualification  is  to  develop  a  learner’s  knowledge  and  understanding  of  the customer  service  role  including  providing  effective  customer  service,  including  customer  retention, resolving  customer  complaints  and  problems  and  how  customer  service  delivery  affects  customer expectations.

Designed for learners who are looking to gain further knowledge in the principles of marketing within the retail and customer service sector, this level 3 certificate will provide them with the key skills they need to be successful, including the principles of digital marketing and research and understanding the relationship between sales and marketing.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2020

Designed for learners who are looking to gain further knowledge in the principles of sales within the retail and customer service sector, this level 3 certificate will provide them with the key skills they need to be successful, including understanding sales targets, principles of presentations and demonstrations and principles of online selling.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2020 

Designed for learners who are seeking employment in the retail sector or are already in employment as a senior retail sales assistant/supervisor or similar in a variety of retail outlets.  It will develop your knowledge and understanding of the retail sector to support a variety of job roles.

Designed for learners with some experience or a lower level qualification in the customer service sector who wish to progress their learning to the next level and gain skills in areas such as complaint resolution, interpretation of feedback and social media strategies. This qualification forms part of the higher level apprenticeship in customer service.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2021 

Designed for learners who are seeking employment in the  retail  sector or  are already in  employment  as  a senior retail sales  assistant/supervisor  or  similar  in  a  variety  of  retail  outlets.  It will develop your knowledge and understanding of the retail sector to support a variety of job roles.

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. Optional units in the TQUK Level 3 Diploma in Retail Skills (Management) cover areas including customer service, stock control, staffing and preventing wastage.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2021 

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. In the TQUK Level 3 Diploma in Retail Skills (Sales Professional) optional units cover areas such as: specialist products and handling fish, meat and greengrocery, cashing up, customer service and stock control.

Operational End Date: 30.09.2018 
Certification End Date: 30.09.2020

Designed for learners who wish to develop competence to carry out range of job roles in retail settings. Each consists of a mandatory unit which develops skills in working effectively and supporting others in a retail organisation and a range of optional units. Optional units in the TQUK Level 3 Diploma in Retail Skills (Visual Merchandising) covers a number of specialist areas relating to visual merchandising.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2020 

Designed for learners who are looking to gain further knowledge in sales within the retail and customer service sector, this level 3 NVQ certificate will provide them with the key skills they need to be successful, including negotiating, handling objections and closing sales, selling at exhibitions and preparing and delivering a sales presentation.

Designed for learners who may be wishing to gain employment in the sector or already be employed.

Operational End Date: 30.09.2018 
Certification End Date: 30.09.2020

Designed for learners who are looking to gain further knowledge in marketing within the retail and customer service sector, this level 3 NVQ diploma will provide them with the key skills they need to be successful, including how to analyse competitor activity, evaluating and improving own performance in a business environment and designing marketing promotions.

Operational End Date: 30.11.2019 
Certification End Date: 30.11.2021 

Designed for learners who are looking to increase their knowledge of sales within the retail and customer service sector, this Level 3 NVQ Diploma will provide them with the key skills they need to be successful, including negotiating, handling objections and closing sales, selling at exhibitions, obtaining and analysing sales-related information and pricing for sales promotions.

Designed for learners who work in a customer facing environment and have responsibilities for implementing customer service strategies, monitoring customer service levels and feedback, and wish to develop their skills in these areas.

Designed for learners who are looking to gain advanced knowledge in sales within the retail and customer service sector, this level 5 certificate will provide them with the key skills they need to be successful, including sales forecasts and target setting, leading a team and designing, planning and managing sales territories.