Season’s greetings from Training Qualifications UK. We hope that you are all in the Christmas spirit and preparing for a well-earned break with family and friends. Before we all crack open the mulled wine and break out into sudden and uninterruptible carolling we have a few key announcements in the lead up to the office closing for Christmas.
Training Qualifications UK will be closing for the festive break on Christmas Eve and will reopen on Thursday 2 ndJanuary 2020 at the usual time of 8.30am. During this time, staff will have no access to their emails, and the following days will not be classed as working days:
- Wednesday 25th, Thursday 26th, Friday 27th December
- Monday 30th, Tuesday 31st December
- Wednesday 1st January
Prior to Christmas Eve, there are a number of key dates that our customers should take note of ahead of the festive break. These dates are listed below by service.
Securing Certificates
Have you promised your learners a certificate this Christmas?
If you would like your learners to receive their certificates before the holidays, make sure they’re registered and claimed by close of play Thursday 19th December 2019 as our final printing day will be Friday 20th December 2019.
Certificates claimed after Thursday 19th December 2019 will be printed when we return to the office on Thursday 2 nd January 2020.
The last day for Endorsed Course certificate printing will also be Thursday 19th December 2019.
Purchasing Manuals and Assessment Records
If you are planning to purchase any TQUK manuals or assessment records in preparation for the New Year, please note that the final day for orders to ensure delivery before the holidays is Friday 20th December 2019 (order before 12noon).
Any orders placed after this time will be fulfilled when the office reopens on Thursday 2nd January 2020.
If you have any questions in regards to any of the above dates and times please get in touch with the Operations team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the team on 03333 583 344.
Booking Exams
If you are looking to book an exam, please note that the last day to do this is Friday 13th December 2019 before 5pm whilst the last date that an exam can be sat is Tuesday 17th December 2019
The last date we will be able to receive Invigilation reports and exams if they are to be marked before Christmas is Wednesday 18th December 2019 before 5pm
No exams will be sat between Wednesday 18th December 2019 and Thursday 2ndJanuary 2020. For those sitting exams on Friday 3rd January 2020, we will send the link on Thursday 2nd January 2020 in preparation.
If you have any questions in regards to any of the above dates and times please get in touch with the Assessment team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the team on 03333 583 344.
Requesting Sampling and Appeals
Our Quality Team will be requesting sampling up until Friday 20th December 2019. Final sampling for allocation before our festive shutdown must be received by Monday 23rd December 2019.
The days between Tuesday 24th December 2019 and Thursday 2nd January 2020 will not be included in timescales for completing the following:
- Sampling
- Complaints
- Centre recognition
- Qualification approval
- Direct Claims Status transfers
- Reasonable Adjustments / Special Considerations requests,
- Centre Devised Assessment quality checks
- Recognised Prior Learning requests
For the purposes of calculating the completion time for appeals, the following days will not count as working days:
- Wednesday 25th, Thursday 26th, Friday 27th December
- Monday 30th, Tuesday 31st December
- Wednesday 1st January
If you have any questions in regards to any of the above dates please get in touch with the Quality team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the team on 03333 583 344.
End-Point Assessment
The EPA team will have an out of hours mobile phone on hand to call the day before and the day of any assessments that are taking place during the Festive period between the hours of 10am and 4pm. This number is for emergencies only.
From Tuesday 24th December 2019 until Thursday 2nd January 2020:
- There will be no access to emails for Training Qualifications UK staff
- No Multiple Choice Question (MCQs) Exams will be permitted to take place
All SLAs referring to ‘working days’ will, therefore, pause on Tuesday 24th December 2019 and resume on Thursday 2nd January 2020. This will affect the following SLAs:
- Assessor Allocations – all Apprentices that wish to be allocated an Assessor before the Christmas break must be submitted through Gateway by no later than Friday 20th December 2020.
- Assessment Results – any assessments completed after Tuesday 10th December 2019 may not receive results until January. For example, an assessment completed on Wednesday 11th December may not receive their results until the 10th working day which would be Thursday 2nd January.
- Certificate Claims – all Apprentices wishing to claim their certificates before Christmas must have submitted this to This email address is being protected from spambots. You need JavaScript enabled to view it. by no later than Friday 13th December 2019. Please note, this is for claiming only and the certificates will not be received until January.
If you have any questions in regards to any of the above dates and times please get in touch with the End-Point Assessment team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling the team on 03333 583 344.
We hope you all have a fantastic festive period and wish you all a very Merry Christmas!
